01793 644957


Delivery & Returns

DELIVERY

We currently ship via Royal Mail 2nd Class mail to UK addresses and by Airmail (see postage & packing).

Orders received on Saturday / Sunday will be posted on the following Monday and if received on a Bank Holiday, will be sent the following Tuesday.

All books are well packaged usually in padded Jiffy Bags.

Post and packing will be added to your order according to the total weight of the order (in grams) :

  up to 500g 501 - 750g 751 - 1000g over 1000g
UK £1.50 £2.00 £5.00 £5.00
EUROPE (inc Ireland) £5.00 £7.00 £8.00 £10.00
Rest of the world £7.50 £10.00 £13.00 £15.00

Smaller books weigh aprox 300g and larger items aprox 600g. You will be advised of the total cost for postage before your order is completed.

RETURNS / REFUNDS POLICY

In accordance with your statutory rights as a consumer, claims for refunds, replacements will be offered as applicable if goods are found to:

> Be of unsatisfactory quality
> Not correspond with their description

The cost of returning goods under their rights indicated above will be paid by us and refunded.

Goods returned to us as none faulty within 7 days from receipt will warrant a full refund and any goods which are found to have no fault after the 7 days will incur a handling charge of 10% of the items value and excludes the refund of return postage charges.

Under the Distance Selling Regulations 2000, when you buy mail order goods over the internet (or mail order goods by telephone) you have the right to cancel your contract at any time up to 7 working days after the receipt. You must notify us of your intention to cancel the contract under these provisions, within the cancellation period and preferably in writing (we will issue you with a returns number to include with your return).

You must take reasonable care of the goods whilst in your possession, and they must be returned promptly and in their original condition with adequate packing to ensure their safe arrival. You are entitled to remove the goods from their packaging for reasonable examination but you may be liable for any loss of value resulting from any damage or alteration caused whilst in your possession.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

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